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Privacy Policy – InfoVerge

Effective Date: 1 May 2025

InfoVerge (Pty) Ltd

Business Address: 8 Bauhinia Street, Centurion, 0169, South Africa

InfoVerge ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Purpose of This Policy

This policy sets out how InfoVerge collects, uses, discloses, and protects your personal information when you interact with us, whether via our website, services, or any other communication channel.

2. Collection of Personal Information

We collect and process your personal information to:

• Provide ICT services and solutions

• Fulfil contractual obligations

• Communicate with you

• Conduct research and development

• Comply with legal and regulatory obligations

The type of personal information we collect includes, but is not limited to:

• Full name

• Contact details (email address, telephone number, physical address)

• Company information (if applicable)

• Identity or registration numbers (where required)

• Payment details (only where necessary for services rendered)

• Any other data you voluntarily provide to us

3. How We Collect Information

We collect personal information directly from you when:

• You complete a contact form on our website

• You subscribe to our newsletter or services

• You engage with us for business services

• You communicate with our team via email, phone, or in person

In some cases, we may collect information from third parties where you have consented or where legally permitted.

4. Use of Personal Information

Your information will only be used for the purposes for which it was collected and agreed upon, including:

• Providing and managing services

• Billing and account management

• Improving our services and customer experience

• Sending updates, marketing communications, and invitations (with your consent)

5. Disclosure of Information

We may share your personal information with:

• Our authorised employees and service providers who require it to deliver services

• Regulatory or government authorities when required by law

• Third-party service providers (e.g., CRM platforms, cloud providers) under strict confidentiality agreements

We do not sell or trade your personal information.

6. Data Security

We take appropriate, reasonable technical and organisational measures to prevent:

• Loss of, damage to, or unauthorised destruction of personal information

• Unlawful access to or processing of personal information

These measures include encryption, access control, secure storage, and regular data audits.

7. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you

• Request the correction or deletion of your personal information

• Object to the processing of your personal information

• Lodge a complaint with the Information Regulator (South Africa)

Requests should be directed in writing to [email protected]

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes it was collected for or as required by law. Thereafter, it is securely deleted or anonymised.

9. Cookies and Website Usage

Our website may use cookies to improve user experience, track analytics, and personalise content. You may disable cookies through your browser settings.

10. Policy Updates

We may update this policy from time to time to reflect changes in legal or operational requirements. The updated version will always be available on our website, and we encourage regular review.

11. Contact Us

If you have questions about this policy or need to exercise your rights, please contact our

Information Officer:

InfoVerge (Pty) Ltd

Email: [email protected]

Phone: +27 12 771 2142

Address: 8 Bauhinia Street, Centurion, 0169, South Africa